Excellence in Shipping and Delivery at Souffle d'Intérieur
Personalized Treatment
At Souffle d'Intérieur, every order is treated with the utmost care. From the moment you place your order online until it arrives at your door, the attention to detail is palpable. Each piece of furniture is inspected, carefully packed, and ready to join your home.
Fast and Efficient Shipping
Promptness is key at Souffle d'Intérieur. Orders are shipped as quickly as possible to ensure that you receive your favorite furniture without having to wait forever. Shipping efficiency is a priority, allowing customers to enjoy their new interior additions quickly.
Real Time Tracking
The anxiety of waiting for a package is a thing of the past at Souffle d'Intérieur. With a real-time tracking system, customers can follow the progress of their order from the warehouse to their home. This provides complete transparency and eliminates any uncertainty about the delivery status.
Delivery on demand
The brand understands that every customer is unique, and so are their delivery needs. Souffle d'Intérieur therefore offers various delivery options to suit every schedule. Whether you need express delivery or prefer to choose a specific time slot, the brand adapts to your requirements.
Responsive Customer Service
Excellent customer service is the cornerstone of any successful shopping experience. A dedicated team is ready to answer your questions and resolve your concerns at any time. Their commitment to customer satisfaction is reflected in every interaction.
Shipping Costs
Shipping costs are always indicated on the shopping cart page, before confirming your order. Costs change depending on the weight and volume of the items ordered.
Some Answers to Your Questions
What should I do upon delivery?
Upon delivery, the carrier will ask you to sign a document to demonstrate that they have delivered the package to the correct address and person. In case of damaged package, contact us as soon as possible and send us photos of the package.
Who are the carriers who will transport my package?
Souffle d'Intérieur has selected professional partners to handle shipments:
Items between 0 and 30 kg: Standard carriers.
Items from 30 kg: Specialized carriers for furniture delivery.
What if the carrier arrives and I'm not home?
Don't worry! Your goods will be delivered to the warehouse closest to you. Our carriers will contact you before the second delivery to arrange a new appointment. Please note that this second delivery will be billed to you.
Do you ship abroad?
We ship worldwide. Send an email to contact.cesson@souffleinterieur.com and indicate the destination country. We will provide you with all the necessary information.
What is the delivery time?
We will contact you within 3 days once your product is ready for shipment to arrange an appointment and remind you of the precautions to take upon delivery. The delivery time varies between 2 and 8 weeks.
